Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

The term ‘Redspot Publishing’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 40-Saigol Estate, G1, Johar Town, Lahore, Pakistan. Our company registration number is 2582931-9. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  
  
• • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  
  
• • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  
  
• • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  
  
• • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  
  
• • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  
  
• • You may not create a link to this website from another website or document without Redspot Publishing’s prior written consent.
  
  
• • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Pakistan.

Since Redspot Publishing is offering irrevocable goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the quality of the product we supply.

Therefore, we DO HONOR requests for the refund on the following reasons:

• • Non-Delivery Of The Product: Due to some mailing issues of your email provider or your own mail server you might not receive a delivery email from us. In this case we recommend contacting us via email for assistance. You must email us within 7 days from the order placing date. Otherwise the product will be considered received. If you do not receive the product within 3 weeks from the order placing date, we will refund you the total amount in full without any compensations or reimbursements. OR, at your choice, we will send you the product again.
  
  
• • Major Defects In Our Product: Although all the products are thoroughly checked and properly packed before delivery, unexpected errors may occur. if the products are damaged when you receive them, we will refund you the total amount in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
  
  
• • Product Not-As-Described: You must provide us clear evidence that the purchased product is not as it is described on the website. You must report this issue via email within 3 days, after receiving the books. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
  
  

Please note that our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

We only accept returns if the products are damaged when you received them. Return should be handled according to the following conditions:

a- 6-day return:

• Return claims should be made within 6 days from the date when you received it.

b- Non-returnable products:

• Non-Returnable Products are:
  
• Any product that is not a book;
• Any product that is returned without fully paid postage;
• Any product that is returned without our invoice.
• Any product that is not received by our office in its original condition, or is damaged or missed parts, or has signs of use or misuse.

c- Consent of return:

• All returns should be first settled through email before you send products back to us. This means that if you are going to return products to us, kindly inform us in detail via email in order to get consent from us in terms of damage condition and return quantity.

d- Return of returnable products:

• Kindly: Notify us in advance and in detail via email, and send them to us before you receive our consent of return;
• Pack the products securely so that they can withstand rough, mistreatment during shipment;
• Include our invoice to ensure proper credit;
• Send them to our address in Pakistan (given in "Contact Us" on our website).
• Please insure your returned products with your shipping agent so that you may claim compensation from them in case they are damaged during shipment.

e- Acceptance of returns:

• We will inform you through email whether we accept your returned products. We will also inform you the receiving condition if the condition of the product is not as what you described at the time when you emailed consent of return. We will also inform you the quantity and information of delivery once we send the replacement to you.

We do not charge any customs duties or import taxes on your order. However, we cannot guarantee that your local authorities will not impose any customs duties or import taxes on your order when it reaches your country. You will be responsible for such customs duties or import taxes, if any. We are unable to advise whether your local authorities will impose any customs duties or import taxes on your order or provide estimates of the same. Please check with your local authorities. We are required by law to declare the nature and full value of your order.

All contents included on Our Websites, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, email and software, are the property of Redspot Publishing or its content suppliers and protected by Pakistan and international copyright laws. The compilation of all content on our Websites is the exclusive property of Redspot Publishing and protected by laws too.

By purchasing our products, Redspot Publishing allows you a personal use of our products and not to modify them, or any portion of them, except with the written consent of Redspot Publishing. This license does not include any resale or commercial use; any derivative use, downloading or copying for the benefit of another individual, legal entity or merchant.

Our Products or any portion of Our Products or their contents may not be stored, displayed, reproduced, republished, duplicated, copied, adapted, distributed, broadcast, transmitted or "mirrored", in an information retrieval system or on any web server or in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, sold, resold, visited, or otherwise exploited for any commercial purpose or otherwise without the express written consent of Redspot Publishing. Any unauthorized use of Our Products or their contents terminates the permission or license granted by Redspot Publishing. Thus we reserve the right to claim the relative loss from such misuse.

The information contained in this website is for general information purposes only. The information is provided by Redspot Publishing and while we attempt to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Redspot Publishing. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Redspot Publishing takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.